Shipping & returns

Production time

Every order is made for you, so please allow 8–10 working days for it to be made. When it's ready, we email you photos to check the details before anything ships.

Need your order sooner? Contact us before placing it so we can check whether faster production is possible.

Delivery

After you approve the photos, we ship by DHL or FedEx and send you tracking. Delivery usually takes up to 20 days from the ship date, depending on your location.

Shipping costs

Orders of $500 or more include free worldwide DDP shipping, with import duties and taxes prepaid. Below that, a flat $25 shipping charge applies, shown in your cart before you pay.

International orders, customs and duties

For orders of $500 or more, we ship DDP (Delivered Duty Paid): import duties and taxes are prepaid. For orders below this threshold, the existing shipping charge applies and any import duties or taxes charged by your country remain payable by the customer.

Returns

We accept returns on most items within 7 days of receiving your order. To qualify, the item must be unused, in its original packaging, with tags attached.

To start a return, email contact@leathersfirst.com with your order number and the reason. Once it's approved, we'll send you return instructions. Pack the item securely. Depending on where you are, returns can take 1–2 weeks to reach us.

Missing items

Please check your package carefully. Items in one order can ship separately with different tracking numbers. If something still seems to be missing, contact us.

Changes and cancellations

Orders placed on weekdays go into production quickly, so changes or cancellations usually aren't possible once placed. Orders placed on weekends or public holidays can be cancelled or changed within 24 hours.

Questions? Contact us.